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-Are you open on Saturday?
-Will the parts be ordered before I drop off my car for repair?
-If my vehicle's frame is damaged is the car a total loss?
-Can you match my car paint color?
-Can I get other service work done on my car while it in the body shop?
-How long will the repairs take?
-Can I get a ride home when I drop off my car?
-How can I get a rental car?
-How will I know when my car is done?
-Is there a warranty on the repairs to my vehicle?
-Do I have to pay a deductible?
-Who do I pay a deductible to?
-What forms of payment do you accept?
-What are Betterment Charges?
-Can I wash My car?
WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and
bring it in with you when you come in to begin the repair process, Automotive and Collision center, Inc. Paint will
do the rest.
ARE YOU OPEN SATURDAY?
Our office only is open on Sat from 8:00am - 300 pm
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your
vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you
arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled
technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original
factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be
replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Automotive and Collision
Center, Inc. Has made a major investment in the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to
match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary
arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to
check with your advisor for the specifics on your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience
and will work diligently towards that goal. We provide a pickup and delivery service.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay
for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call
your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during
the repair process if you have questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Automotive and Collision center, Inc. Guarantees all repairs with a Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry
broad collision, and you were not at fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident when you make the claim, and by
reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can
call your agent and he can tell you whether your insurance company has waived your deductible or whether you
will be responsible to pay this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay Automotive and Collision Center, Inc. When
you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you
whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit
card. We accept Visa, Mastercard, Discover & American Express. We also except bank certified checks, Ins.
Checks or Bank money orders and cash.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are
commonly subject to betterment charges when they are replaced during the repair process. These betterment
charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. ·
Always use clean fresh water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the
surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads.
Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap
can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield
solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Monday through Friday: 8:00 a.m. - 6:00 p.m. Saturday: 9:00 a.m. - 3:00 p.m.
-- Location --
8201 Washington Blvd. Jessup, MD. 20794
-- Contact us --
Phone: 301-596-4828 Fax:410-799-2000
automotive@gmail.com
-- Payments --
Visa MasterCard American Express Discover
Also Cash and money order accepted
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Special license plate frame 2. R&I Air Bag sensor 3. R&I air intake componets 4. R&I batter 5. R&I emblems/nameplates 6. Retape emblems/nameplates 7. R&I
driving lights 8. Aim Lamps 9. Remove moulding 10. Remove stripetape/decals 11. R&I valance 12. R&I energy absorber 13. R&I license bracket 14. Drill to
install 15. R&I accessory items 16. Remove moulding 17. R&I spoiler/flares 18. R&I body sheet metal 19. R&I bolted on parts 20. Adjust/bleed brakes 21. Brake
fluid 22. R&I drive train 23. Setup and measure unibody 24. Align unibody 25. Align strut towers 26. R&I wiring 27. Remove fuel from tank and store 28. R&I
fuel tank 29. Replace fuel 30. R&I wheel 31. Remove special wheel lock 32. Metal finish 33. R&I exhaust 34. Wheel alignment 35. Setup/measure perimeter
frame 36. R&I header panel 37. Straighten sway 38. Straighten twist 39. Straighten rail 40. Additional setup 41. Straighten diamond 42. Straighten X-member
43. R&I accessory items 44. Adjust belts 45. Coolant 46. Adjust belts Not-Includeds: How Well Do You Know the P-Pages? The first rule of estimating is: Always
assume something was left off the estimate. Your job: Find and add missing procedures. It can be fun to "outfox the fox," and you might even make it a game
to sharpen your skills. You need three basic tools: Mitchell's, Motor's, and ADP's P-Pages. Study them. (All great books of knowledge are worthless until read
and studied.) Once you master the process, you can review an adjuster's sheet in minutes and list anywhere from 1-100 omitted items. For each estimate, use
the P-Page book for the estimating system the adjuster used. A short list of commonly omitted items: l. Epoxy primer for rust-corrosion protection. Should be
used whenever you expose bare metal. 2. Weld-thru primer (CCC allows labor and material; Mitchell/ADP include labor but no materials.) 3. Damage access.
The books refer to "new undamaged panels"; how many cars are new and undamaged? 4. Pre-pulls before cutting sheet metal. 5. Hazardous waste removal
fees, including recordkeeping costs. Charge tire disposal fees when repair requires buying new tires. 6. Bag the car for overspray. Normally we have to do this
twice: for priming and again for painting. 7. Wax coating new inner parts (fenders/hoods/doors, rails, etc.). Look at the old parts; you'll normally see a wax
coating on the back. The manual for the specific make/model of car will have diagrams showing exactly where to wax the parts. 8. Removal of undercoating
before repair/replacement. BMWs and Mercedes require extensive additional labor; so do most other vehicles. 9. Sound pads in doors and on trunk floors.
Charge material and labor separately. 10.4-wheel alignment. Most car makers recommend this after a collision. Collect and read factory manuals for
makes/models you work on. 11. Tint color to match vehicle (charge twice when you have 2 colors). This isn't an "included" item. Add time for 2-tone jobs, per
P-Pages. 12. Removal of stripes. Old stripes have to be removed prior to refinishing. A separate charge applies. 13. Remove trim and hardware. Replacement of
a fender never includes such items as the radio antenna, mudflaps, and other trim. These should be separate charges. 14. Drill to install moldings, mirrors, radio
antenna, etc. Clean up LKQ parts; additional time (double overhaul) of used parts. Remember, the old door has to be gutted to transfer the inner parts. 15.
Panel burn and prep adjacent panels. A radiator support, when installed, will often burn the tips of the aprons. The welds have to be cleaned up and the areas
treated. 16. Remove molding adhesive or emblem adhesive. This isn't included in the time to replace the part. 17. Cleaning and retaping moldings or
nameplates isn't included if you re-use them. Most often it's more cost-effective to replace, but if you save them, charge for your time. 18.Color/sand and buff
isn't included but nearly always needed. Formulas are available (often 30% of the paint time) to calculate time. l9. Urethane kits (for windshields, quarter glass,
back glass) are extra costs you should list on estimates. 20. Removal of fenders to install a radiator support is rarely included. If both fenders are being
replaced, it's not important; it is if you replace one side and repair the other. Make a separate charge to R&I a fender you're not replacing. 21. Repair and
refinish "pinch clamp" marks left after a car is removed from the bench. Restoring preloss condition includes removing telltale signs a car was mounted on a
bench. 22. Check and test, or replace seat belts. Refer to both the owner's manual and the manual for the make/model in question. I-CAR has a procedure; it
shouldn't be free. 23. Charge storage on total-loss vehicles, including the cost of cleaning up oil spills. Charge for extra labor to dolly a car in and out of the shop
or place the vehicle on a lift for adjusters to inspect. Charge inspection and administrative fees to prepare an estimate or supplement on a borderline total. 24.
Replace one-time suspension fasteners when you remove suspension. Check with car manufacturer. 25. Charge to drain/store fuel. R&I the gas tank doesn't
include draining and storing fuel. Seldom is the tank empty when it needs to be removed. 26. Mask off openings. When refinishing a radiator support, we need
to mask the engine compartment. Likewise the door openings when we do a rocker or quarter panel. Mitchell explains this process well in its P-Pages. 27. When
you sleeve a quarter, rocker, or pillar, charge for the labor to build the sleeve; it isn't included. 28. Removal of urethane-set glass (back glass, quarter glass,
etc.) isn't normally included in time to replace the quarter panel. Check the provider's P-pages. 29. Panel bonding adhesive and expandable foam. More and
more quarter panels have a foam adhesive sandwiched between the outer and inner panels. 30. Brake and other fluids when you bleed brakes, or perhaps
replace a power steering pump. Maybe just replacing windshield washer fluids. Everyone remembers anti-freeze but we often add other fluids. Make a fair
charge. 31. Charge for bumper repair kits, fiberglass materials, and plastic welding supplies. 32. Charge for clearcoat on inner surfaces. All paint manufacturers
insist you clearcoat inner surfaces of two-stage paints. 33. Degrease and steam-clean the engine compartment before working in area. Check under the hood to
see if this is required. 34. Butyl tape for tail lights of some makes and models, as well as for some bolted in quarter glass. 35. Disable air bag and remove
computers if welding in area. I-CAR has procedures for this. 36. R&I stereo, speakers, amps when in the way or welding in area. 37. Misc. clips and fasteners
either from your own inventory or bought from the dealer. 38. Remove chip guard and replace. Formulas are listed in P-Pages. 39. Remove stone protectors
(plastic) found on most truck beds and replace them. Add time to remove adhesive; this isn't included in R&R. 40. Charge for AC "O" rings replaced. 41. Free up
rusted or frozen bolts. 42. Replace underhood decals. 43. VIN stickers on doors or quarters. You need time to remove a decal (cut it out) and secure a new one.
Put the old ones in the glove box. 44. Charge for flex additive on bumpers and other plastic parts. 45. Aim headlights. Some systems pick this up automatically;
others require a separate entry. 46. Charge to remove tool boxes, bedliners, racks, and camper shells to repair truck beds, plus other accessories like grille
guards, stainless kits. 47. Remove and replace foam tape on bedrails of trucks w/camper shells. 48. Clean up broken glass. Remove tar and grease. 49.
Replace aftermarket wheel-opening and door edge-guard moldings; remove adhesive. 50. Replace paint protection packages such as the "polyglycoat" and
other teflon-type sealers. Often this must be done 90 days after the repaint; ask your paint supplier's advice. This isn't a complete list of P-page items. You'll
find many more when you study the manuals. The collision business has a reported national net profit pof less than 5%. This means you must do $100 of
business to net $5. Always recall the advice of a now retired collision repair executive: "If you don't ask, you don't get." When you incur an expense that falls
outside the realm of the P-Pages, find a way to get paid fairly. It's your business; you're free to "give away" any of these items. At our shop, we regularly
charge fairly for all these items, and we regularly collect.
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