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In preparing the estimate, we make every effort to use our expertise in writing a thorough and comprehensive
report of apparent damage. However, an estimate is just that…an estimate. Occasionally hidden damage is
discovered or parts prices have increased. We then immediately notify you and/or the insurance company about
supplemental repairs. After we document hidden damage and obtain approval from the insurance company, the
repair process continues.
Please realize that original estimate amounts can vary greatly. Cost of repairs overlooked on the original estimate
must be added later or the repair will not be properly completed. Only those parts that are equal to the original
equipment manufacturers' parts or equal to those on your vehicle should be used for repairs. The use of imitation
or offshore parts could void the warranty on your vehicle.
Insurance Estimates
Honesty is our policy. Writing something on an insurance estimate that is not our legitimate part of the damage
would be dishonest. Cheating insurance companies results in cheating all of us who own policies… it isn't fair.
Please refrain from asking us to write illegitimate items on the estimate.
Authorization for Repairs
The repair process begins after we obtain approvals from you or you and your insurance company. In the case of
an insurance repair, we can consider their agreement as authorization to begin repairs. If insurance isn't involved,
a cash deposit will be required.
Delivery Dates
We make every effort to repair your vehicle on time. Unfortunately, delays beyond our control sometimes occur.
Parts are back ordered, insurance adjusters need more time to review the hidden damage, proper drying of paints,
etc. Due to the complexity of collision repairs and unexpected delays the delivery date can only be
estimated…not guaranteed. Please understand that we try very hard to meet delivery dates by coordinating
schedules, ordering parts ahead of time and making every effort to control the repair process productively and
efficiently.
Two things are for certain
We will keep you updated regularly as to the status of your vehicle.
We want to repair your vehicle correctly…even if it means delaying the delivery date.
If you experience a delay, please be patient and remember that we are trying our hardest to repair your vehicle
correctly and quickly.
Payment Information
Full payment is required before a vehicle leaves our shop. We accept VISA, MasretCard Amx, Debit/ATM card
and Cash.
If you decide to deposit the insurance draft in your own checking account, be aware the bank's uncollected
monies on checks or drafts can take up to two weeks to clear before you can draw against those funds. We will be
glad to accept the insurance draft providing it has been properly endorsed before picking up your vehicle.
Also, please remember that you are responsible for insurance deductibles. Be prepared to pay that amount when
you pick up the vehicle. Repairs must be paid in full before the car is released - No exceptions please.
Monday through Friday: 8:00 a.m. - 6:00 p.m. Saturday: 9:00 a.m. - 3:00 p.m.
-- Location --
8201 Washington Blvd. Jessup, MD. 20794
-- Contact us --
Phone: 301-596-4828 Fax:410-799-2000
automotive@gmail.com
-- Payments --
Visa MasterCard American Express Discover
Also Cash and money order accepted
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Special license plate frame 2. R&I Air Bag sensor 3. R&I air intake componets 4. R&I batter 5. R&I
emblems/nameplates 6. Retape emblems/nameplates 7. R&I driving lights 8. Aim Lamps 9. Remove moulding 10.
Remove stripetape/decals 11. R&I valance 12. R&I energy absorber 13. R&I license bracket 14. Drill to install 15.
R&I accessory items 16. Remove moulding 17. R&I spoiler/flares 18. R&I body sheet metal 19. R&I bolted on parts
20. Adjust/bleed brakes 21. Brake fluid 22. R&I drive train 23. Setup and measure unibody 24. Align unibody 25.
Align strut towers 26. R&I wiring 27. Remove fuel from tank and store 28. R&I fuel tank 29. Replace fuel 30. R&I
wheel 31. Remove special wheel lock 32. Metal finish 33. R&I exhaust 34. Wheel alignment 35. Setup/measure
perimeter frame 36. R&I header panel 37. Straighten sway 38. Straighten twist 39. Straighten rail 40. Additional
setup 41. Straighten diamond 42. Straighten X-member 43. R&I accessory items 44. Adjust belts 45. Coolant 46.
Adjust belts Not-Includeds: How Well Do You Know the P-Pages? The first rule of estimating is: Always assume
something was left off the estimate. Your job: Find and add missing procedures. It can be fun to "outfox the fox,"
and you might even make it a game to sharpen your skills. You need three basic tools: Mitchell's, Motor's, and
ADP's P-Pages. Study them. (All great books of knowledge are worthless until read and studied.) Once you master
the process, you can review an adjuster's sheet in minutes and list anywhere from 1-100 omitted items. For each
estimate, use the P-Page book for the estimating system the adjuster used. A short list of commonly omitted
items: l. Epoxy primer for rust-corrosion protection. Should be used whenever you expose bare metal. 2. Weld-thru
primer (CCC allows labor and material; Mitchell/ADP include labor but no materials.) 3. Damage access. The books
refer to "new undamaged panels"; how many cars are new and undamaged? 4. Pre-pulls before cutting sheet metal.
5. Hazardous waste removal fees, including recordkeeping costs. Charge tire disposal fees when repair requires
buying new tires. 6. Bag the car for overspray. Normally we have to do this twice: for priming and again for painting.
7. Wax coating new inner parts (fenders/hoods/doors, rails, etc.). Look at the old parts; you'll normally see a wax
coating on the back. The manual for the specific make/model of car will have diagrams showing exactly where to
wax the parts. 8. Removal of undercoating before repair/replacement. BMWs and Mercedes require extensive
additional labor; so do most other vehicles. 9. Sound pads in doors and on trunk floors. Charge material and labor
separately. 10.4-wheel alignment. Most car makers recommend this after a collision. Collect and read factory
manuals for makes/models you work on. 11. Tint color to match vehicle (charge twice when you have 2 colors). This
isn't an "included" item. Add time for 2-tone jobs, per P-Pages. 12. Removal of stripes. Old stripes have to be
removed prior to refinishing. A separate charge applies. 13. Remove trim and hardware. Replacement of a fender
never includes such items as the radio antenna, mudflaps, and other trim. These should be separate charges. 14.
Drill to install moldings, mirrors, radio antenna, etc. Clean up LKQ parts; additional time (double overhaul) of used
parts. Remember, the old door has to be gutted to transfer the inner parts. 15. Panel burn and prep adjacent
panels. A radiator support, when installed, will often burn the tips of the aprons. The welds have to be cleaned up
and the areas treated. 16. Remove molding adhesive or emblem adhesive. This isn't included in the time to replace
the part. 17. Cleaning and retaping moldings or nameplates isn't included if you re-use them. Most often it's more
cost-effective to replace, but if you save them, charge for your time. 18.Color/sand and buff isn't included but nearly
always needed. Formulas are available (often 30% of the paint time) to calculate time. l9. Urethane kits (for
windshields, quarter glass, back glass) are extra costs you should list on estimates. 20. Removal of fenders to
install a radiator support is rarely included. If both fenders are being replaced, it's not important; it is if you replace
one side and repair the other. Make a separate charge to R&I a fender you're not replacing. 21. Repair and refinish
"pinch clamp" marks left after a car is removed from the bench. Restoring preloss condition includes removing
telltale signs a car was mounted on a bench. 22. Check and test, or replace seat belts. Refer to both the owner's
manual and the manual for the make/model in question. I-CAR has a procedure; it shouldn't be free. 23. Charge
storage on total-loss vehicles, including the cost of cleaning up oil spills. Charge for extra labor to dolly a car in and
out of the shop or place the vehicle on a lift for adjusters to inspect. Charge inspection and administrative fees to
prepare an estimate or supplement on a borderline total. 24. Replace one-time suspension fasteners when you
remove suspension. Check with car manufacturer. 25. Charge to drain/store fuel. R&I the gas tank doesn't include
draining and storing fuel. Seldom is the tank empty when it needs to be removed. 26. Mask off openings. When
refinishing a radiator support, we need to mask the engine compartment. Likewise the door openings when we do a
rocker or quarter panel. Mitchell explains this process well in its P-Pages. 27. When you sleeve a quarter, rocker, or
pillar, charge for the labor to build the sleeve; it isn't included. 28. Removal of urethane-set glass (back glass,
quarter glass, etc.) isn't normally included in time to replace the quarter panel. Check the provider's P-pages. 29.
Panel bonding adhesive and expandable foam. More and more quarter panels have a foam adhesive sandwiched
between the outer and inner panels. 30. Brake and other fluids when you bleed brakes, or perhaps replace a power
steering pump. Maybe just replacing windshield washer fluids. Everyone remembers anti-freeze but we often add
other fluids. Make a fair charge. 31. Charge for bumper repair kits, fiberglass materials, and plastic welding
supplies. 32. Charge for clearcoat on inner surfaces. All paint manufacturers insist you clearcoat inner surfaces of
two-stage paints. 33. Degrease and steam-clean the engine compartment before working in area. Check under the
hood to see if this is required. 34. Butyl tape for tail lights of some makes and models, as well as for some bolted
in quarter glass. 35. Disable air bag and remove computers if welding in area. I-CAR has procedures for this. 36.
R&I stereo, speakers, amps when in the way or welding in area. 37. Misc. clips and fasteners either from your own
inventory or bought from the dealer. 38. Remove chip guard and replace. Formulas are listed in P-Pages. 39.
Remove stone protectors (plastic) found on most truck beds and replace them. Add time to remove adhesive; this
isn't included in R&R. 40. Charge for AC "O" rings replaced. 41. Free up rusted or frozen bolts. 42. Replace
underhood decals. 43. VIN stickers on doors or quarters. You need time to remove a decal (cut it out) and secure a
new one. Put the old ones in the glove box. 44. Charge for flex additive on bumpers and other plastic parts. 45. Aim
headlights. Some systems pick this up automatically; others require a separate entry. 46. Charge to remove tool
boxes, bedliners, racks, and camper shells to repair truck beds, plus other accessories like grille guards, stainless
kits. 47. Remove and replace foam tape on bedrails of trucks w/camper shells. 48. Clean up broken glass. Remove
tar and grease. 49. Replace aftermarket wheel-opening and door edge-guard moldings; remove adhesive. 50.
Replace paint protection packages such as the "polyglycoat" and other teflon-type sealers. Often this must be done
90 days after the repaint; ask your paint supplier's advice. This isn't a complete list of P-page items. You'll find
many more when you study the manuals. The collision business has a reported national net profit pof less than 5%.
This means you must do $100 of business to net $5. Always recall the advice of a now retired collision repair
executive: "If you don't ask, you don't get." When you incur an expense that falls outside the realm of the P-Pages,
find a way to get paid fairly. It's your business; you're free to "give away" any of these items. At our shop, we
regularly charge fairly for all these items, and we regularly collect.
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